Privacy Policy

1. Information we collect

We collect information you provide directly, information about how you use the Service, and information you upload while operating your rental business.

• Account information: name, email address, company name, password, and role.
• Billing information: subscription plan, payment status, and related invoices. Payment card details are processed by our payment provider and are not stored by us in full.
• Business data: equipment, customers, quotations, reservations, invoices, deposits, damage reports, maintenance records, documents, photos, and other content you enter into the Service.
• Usage and device data: log data, IP address, browser type, pages viewed, and approximate location derived from IP, used to operate and improve the Service.
• Communications: messages you send us through contact forms, email, or support channels.

2. How we use information

We use information to:

• Provide, maintain, and improve the Service
• Create and manage accounts, teams, and subscriptions
• Process billing and send transactional notices
• Send product updates, trial reminders, and support replies
• Monitor security, prevent abuse, and troubleshoot issues
• Comply with legal obligations

We do not sell your personal information.

3. How we share information

We may share information with trusted service providers who help us operate the Service (for example hosting, email delivery, analytics, and payment processing), only as needed to perform their work for us. We may also share information if required by law, to protect our rights or users, or in connection with a merger, acquisition, or sale of assets.

Your team members can access business data within your company account according to the roles you assign.

4. Customer and renter data

If you store information about your renters, contacts, or other third parties in xRentra, you are responsible for having the right to collect and process that information. We process that data only to provide the Service to you and as described in this policy.

5. Cookies and similar technologies

We use cookies and similar technologies for authentication, security, preferences, and understanding how the Service is used. You can control cookies through your browser settings, but some features may not work without them.

6. Data retention

We retain account and business data for as long as your account is active and as needed to provide the Service. After account closure, we may retain limited information for legal, security, billing, or backup purposes for a reasonable period, then delete or anonymize it.

7. Security

We use administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or export personal information, or to object to certain processing. You can update much of your account information in the Service, or contact us using the details below. You may also unsubscribe from non-essential marketing emails.

9. International transfers

We may process and store information in countries other than where you live. Where required, we take steps intended to ensure appropriate protections for transferred data.

10. Children’s privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from children under 16.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Continued use of the Service after changes means you accept the updated policy.

12. Contact us

Questions about this Privacy Policy or your personal information can be sent to hello@xrentra.com or through our contact page.